Frequently Asked Questions
General
Bookings
- What time should I be at my pick up location?
- How do I know where my pick up location is?
- If someone books last-minute, how do I know that won’t have an impact on me meeting my connection?
- Do you take last-minute bookings?
- How long will I have to wait after booking?
- Can I wave the bus down and pay the driver?
Pricing & Payment
- What does a trip cost?
- What Opal Free Travel Entitlement Passes (TEP) are accepted?
- How do I pay for my bus trip?
- How can I be entitled to the On Demand travel credits?
- What happens if I don't sign in with Opal Connect?
- Where can I check my Opal Connect transaction history?
Service Locations
- What areas do you service?
- Where can I be picked up from or dropped off to?
- What is a virtual bus stop?
- Will you pick me up from home or work?
- 2 New hub stops added - Norwest Private Hospital and Circa Retail Shopping!
- Where can I be picked up from or dropped off to?