Frequently Asked Questions

General

• What kind of buses do you use?
• Can I eat or drink on the buses?
• What do I do if I have a question?
• Do you have suitable seats for children?
• Can my child ride on your service unaccompanied?
• Is there room for my golf clubs or other luggage?

Bookings

• What time should I be at my pick up location?
• How do I know where my pick up location is?
• If someone books last-minute, how do I know that won’t have an impact on me meeting my connection?
• Do you take last-minute bookings?
• How long will I have to wait after booking?
• Can I wave the bus down and pay the driver?

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Pricing & Payment

• What does a trip cost?
• What Opal Free Travel Entitlement Passes (TEP) are accepted?
• How do I pay for my bus trip?
• What is Opal Connect?
• How do I set up an Opal Connect account?
• How can I be entitled to the On Demand travel credits?

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Service Locations

• What areas do you service?
• Where can I be picked up from or dropped off to?
• What is a virtual bus stop?
• Will you pick me up from home or work?

Hours of Operations

• What times do you operate?

Accessibility

• Does your bus have wheelchair access?
• Will I be guaranteed a seat?
• I have a pram – can I still use the service?