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  2. Frequently Asked Questions

Frequently Asked Questions

General

  • What kind of buses do you use?
  • Can I eat or drink on the buses?
  • What do I do if I have a question?
  • Do you have suitable seats for children?
  • Can my child ride on your service unaccompanied?
  • Is there room for my golf clubs or other luggage?

Bookings

  • What time should I be at my pick up location?
  • How do I know where my pick up location is?
  • If someone books last-minute, how do I know that won’t have an impact on me meeting my connection?
  • Do you take last-minute bookings?
  • How long will I have to wait after booking?
  • Can I wave the bus down and pay the driver?
See all 10 articles

Pricing & Payment

  • What does a trip cost?
  • What Opal Free Travel Entitlement Passes (TEP) are accepted?
  • How do I pay for my bus trip?
  • How can I be entitled to the On Demand travel credits?
  • What happens if I don't sign in with Opal Connect?
  • Where can I check my Opal Connect transaction history?
See all 7 articles

Service Locations

  • What areas do you service?
  • Where can I be picked up from or dropped off to?
  • What is a virtual bus stop?
  • Will you pick me up from home or work?
  • 2 New hub stops added - Norwest Private Hospital and Circa Retail Shopping!
  • Where can I be picked up from or dropped off to?
See all 7 articles

Hours of Operations

  • What times do you operate?

Accessibility

  • Does your bus have wheelchair access?
  • Will I be guaranteed a seat?
  • I have a pram – can I still use the service?

Still need help? Call us at (02) 8889 7050.

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